Termini e condizioni
The site www.alverottica.it is owned by "Alver SRLS", with Registered and Administrative Offices in Via Dante Alighieri 71 – 47838 – Riccione (RN), Tax Code: 04419010402, VAT Number: 04419010402.
The following General Terms and Conditions of Sale govern the relationship between "Ottica Alver" and third parties.
Ottica Alver is responsible for the sale of products displayed on the alverottica.it portal.
For any information and clarification about alverottica.it you can contact us:
tel. +39 0541 601507
fax +39 0541 601507
Our business policy
Ottica Alver di Zambon Alver sells online the products displayed in the online store alverottica.it directly and exclusively to the final consumer understood as a natural person who uses the purchased goods for personal use or for purposes other than selling them to third parties.
All products advertised within the alverottica.it online store are original, brand-new products sold in accordance with their respective manufacturers. Trademarks affixed to products and related logos on the site belong to their respective manufacturers.
Guarantees and indication of product prices
At alverottica.it, only premium and luxury brand-name products are offered for sale. These products are purchased from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls. Ottica Alver does not sell used, irregular or substandard products that are inferior to the corresponding standards offered in the market.
The essential characteristics of the products are presented on alverottica.it within each product sheet. However, the images and colors of the products offered for sale may not match the real ones due to the effect of the Internet browser and monitor used.
Ottica Alver, if you exercise your right of withdrawal, has the right not to accept the return of products that have been altered in their essential characteristics and quality or have been damaged.
How to conclude the contract
The customer, by selecting the items of his/her interest, will add these products to his/her shopping cart. The customer is required to verify the accuracy of the cart contents before confirming the order. Each product selected by the user can be viewed on a special web page that contains a detailed description, photographic images and highlights the unit price (including VAT).
To conclude the contract for the purchase of one or more products on alverottica.co.uk, you must complete the order form electronically by following the relevant instructions. Once you have completed the purchase process, your order will be sent to us for processing and from that moment cannot be further modified or cancelled.
If you are a registered user, you will be able to continue with the quick purchase by completing your orders without having to record your information in the order form each time. You only need to log in, enter your e-mail address and password.
By submitting your order you declare that you are aware of and accept these GENERAL TERMS OF SALE and the company's data management policy.
The customer may purchase the products indicated in the electronic catalog prepared by alverottica.it in the quantities existing in stock or available from its suppliers.
It should be noted that the database is not updated in real time but every 24 hours.
Occasionally there may be inconveniences regarding the availability of certain products. In such circumstances, the customer will be informed of this fact within a few days by e-mail or telephone. The customer will be offered a choice between placing an order for a different item, waiting for delivery from the supplier of the chosen product, or canceling the entire or individual order. Should the customer choose to cancel the entire order, no credit card will be charged. In the event that the charge has already been made, it will subsequently be reversed.
We reserve the right to change or update the products offered on the site at any time without prior notice.
Payment and Shipping
The following methods can be used for payment of the price of products and related shipping costs:
- Cash on delivery (Italy only)
- Bank Transfer
- Credit Card
Purchasing with Credit Card at alverottica.it is safe!
Ottica Alver relies on X-Pay the system for making online payments of the CartaSì group that puts security in the management of transactions first, reassuring Customers about the treatment of data released on the Internet.
Ottica Alver is not aware of the credit card data that will be managed directly by CartaSì through a secure system with certified encryption protocol, which guarantees its security.
Ottica Alver reserves the right to check the veracity of the credit card holder's data with the sole purpose of protecting it from misuse by third parties.
Ottica Alver reserves the right to intervene in the credit card transaction solely to charge the amount of the goods including transportation costs at the time of shipment or to make refunds on returns.
Right of withdrawal and Product Warranty
Ottica Alver is committed to enforcing the right of withdrawal in these cases:
- The product is found to be defective in any of its parts. For example discolored frame, lens that has technical defects. In these cases Ottica Alver undertakes to replace the product under warranty.
- The product does not reflect the customer's canons of choice (our mistake).
Only in these two cases, Ottica Alver undertakes to replace the product, checking the customer's order form, totally free of charge.
In any other case, the cost of collecting and sending a replacement product will be borne by the customer.
Sales of contact lenses and preservation products
Ottica Alver reminds all customers that the purchase of contact lenses and storage products such as fluids and artificial tears, is reserved only for existing contact lens wearers and those who are familiar with the products sold on our online store.
Applicable law and dispute resolution
The General Conditions of Sale are governed by Italian law and in particular by Legislative Decree No. 185 of May 22, 1999 on distance contracts and Legislative Decree No. 70 of April 9, 2003 on certain aspects concerning electronic commerce.
Edit and update
The General Terms and Conditions of Sale shall also be amended from time to time in consideration of any regulatory changes. The new General Terms and Conditions of Sale shall be effective as of the date of publication on alverottica.it